Welcome to Mermlo Shipping

Thank you for shopping at Mermlo, this shipping policy applies to all products offered and published by Mermlo on the website: www.mermlo.com

Mermlo is committed to delivering the product in perfect condition at the address indicated by the customer on the checkout page.

To optimize delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours.

1. Mermlo Shipping

delivers worldwide. Mermlo orders are shipped and delivered on business days (Monday – Friday – 8 AM – 5 PM CT).

For security reasons, Mermlo will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

2. Shipping Cost

Mermlo offers free shipping on orders over $49.99. On orders under $49.99, shipping costs will depend on the delivery location of the order and will be calculated and displayed at checkout.

Please check the shipping costs depending on the place of delivery before placing the order.

Mermlo may offer free shipping on some or all products on occasion and as a result of special offers, promotions, and special days. Free shipping will be applied to the order at the time of purchase.

3. order processing

Times 1 – 3 business days. Order processing will take place Monday through Friday from 8:00 AM to 5.00 PM CT (Orders are not processed on weekends and major holidays).

Please keep in mind that may be extended during holidays, launches, restocks, limited edition releases, and promotions.

Note: Order processing times and shipping times are different.

4. Shipping Times

Shipping times will depend on the place of delivery of the order and will be calculated and displayed at checkout. Important: Due to the current health emergency caused by COVID-19, delivery times may be extended.

5. Shipment Tracking

Once the order has been shipped, you will receive an email that will include the tracking number of your order. Be sure to track your order using the tracking number we provide.

We are not responsible for lost or stolen packages. If your package has been lost or stolen, please contact the respective shipping company according to the tracking number provided or contact us through our contact information for further assistance and information.

6. Delays

Mermlo is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Furthermore, Mermlo is not responsible for delays related to the courier service itself. Unfortunately, we have no control over these delays. Transit time does not include Saturdays, Sundays, or holidays.

7. Undelivered Packages

If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned and extra charges may apply for shipping costs.

8. Wrong Delivery Address

Mermlo will not be responsible or reimbursed for lost or undelivered packages due to incorrect, inaccurate, or outdated delivery addresses. It is the buyer’s responsibility to ensure that the delivery address they provide during the checkout process is current, correct, and accurate. Before completing the checkout process, please ensure that you provide a correct, current, and accurate delivery address. If your order is not delivered due to incorrect, inaccurate, or outdated delivery addresses and the order is returned to our premises, we reserve the right to charge you for additional delivery charges or to terminate this contract and issue a refund with the discounted value of the delivery.

9. Secure Delivery Address

Mermlo recommends customers provide a secure delivery address, for example, their home or place of employment. Mermlo is not responsible for packages lost or stolen due to unsafe delivery addresses.

10. Shipping Completed

Each delivery is considered to have been made from the moment Mermlo makes the product available to the buyer, which is made possible by the control system used by the courier company when the status of the order changes to “completed” or “delivered”.

11. Contact Information

If you have questions about this Shipping Policy, please contact us through our Contact Page.