Most Asked Question

Glad to meet you! We are Mermlo. Our mission is to give our customers the chance to buy high-quality products, all from one place. Our goal is to make sure that everyone has access to safe, reliable, and innovative products, for a price that will leave you jumping with joy and of a quality that won’t leave you wishing for more.

You may be able to cancel your order if it has not yet been shipped. to cancel your order, go to your Account -> Orders hovering over the order you like to cancel, and click on the cancel order button.

Once your order has been shipped, you will receive a shipping confirmation email that will include a tracking number. You can use this number to track your order's progress on your account page or on the website of the carrier we used to ship your order.

Yes, we do ship internationally. Additional shipping fees and taxes may apply. Please check our shipping policy for more information.

Yes, we accept returns and exchanges on most items within a certain time frame, we have a 14-day return policy, which means you have 14 days after receiving your item.

Your refund will be automatically processed as soon as the order returns to our warehouse. more info on Returns & Exchange

It depends on the creator and the product. All options are outlined on the product page, so if you looking for specific customization options Contact Us.

You can contact our customer service team by Email or Contact Us page. Our customer service hours 24/7.

Yes, we offer various discounts and promotions throughout the year. You can sign up for our newsletter to stay informed about current deals and promotions.

The delivery time for your order will depend on your location. most of the times the estimated shipping times will be shown in the product page, You can also find more information on estimated delivery times on our shipping policy page.

We strive to keep our inventory updated, but occasionally items may go out of stock. If an item you ordered is out of stock, we will contact you to inform you of the estimated restocking date or offer you a refund or replacement.

Yes, most of our products come with a manufacturer's warranty. Please contact our customer service for more information on the specific warranty for a product.

In addition to the price of the items, there may be additional fees such as shipping and handling, taxes, and import duties (for international orders). These fees will be displayed during the checkout process and are in compliance with the laws and regulations of the destination country.

If you receive damaged merchandise, please take a picture and email us the picture at support@mermlo.com right away. We will only replace damaged goods within 48 hours of receiving your order.

Yes, we do offer wholesale pricing for bulk purchases. Please check our Wholesale page for more information on our wholesale program, minimum order requirements, and pricing. You can also contact us through the email to wholesale@mermlo.com.

If your order has not yet been shipped, you may be able to change the shipping address. Please contact our customer service as soon as possible if you need to change the shipping address for an order.

Please contact us with your order number ASAP so that we can check and boost the delivery process. You can do that by clicking on your Account -> Orders hovering over the order you like to contact us about and clicking the contact us button or you can email us at support@mermlo.com